Privacy Policy

About This Policy

Penn Spine and Rehab ("we," "our," or "us") is a U.S.-based online service that operates pennspineandrehab.com as a free directory to help people find rehabilitation and treatment centers across the United States. Our facility data comes from trusted federal sources including SAMHSA and NIH. We take your privacy seriously. This policy explains what information we collect, how we use it, and your rights regarding your data.

Information We Collect

Information You Provide

When you use our services, you may choose to share personal information with us:

• Contact details (name, email, phone number)
• Location information for finding nearby facilities
• Treatment preferences and needs
• Insurance information (if voluntarily provided)
• Messages or inquiries you send us

Automatic Information

Like most websites, we automatically collect certain technical data:

• IP address and general location
• Browser type and device information
• Pages you visit and time spent
• Referring website

How We Use Your Information

We use collected information to:

• Help you find appropriate treatment centers
• Respond to your questions and requests
• Improve our website and services
• Send helpful information (with your consent)
• Ensure security and prevent misuse

We do not sell your personal information. Ever.

When We Share Information

With Treatment Centers

If you request to contact a facility through our platform, we share your information with that facility so they can respond to you. This only happens at your request.

With Service Providers

We work with trusted partners who help us operate our website (hosting, analytics, email services). These providers only access data needed to perform their functions.

Legal Requirements

We may disclose information if required by law or to protect rights, safety, or property.

Protecting Your Data

We implement reasonable security measures including:

• SSL/TLS encryption for data transmission
• Secure data storage with access controls
• Regular security reviews

While we strive to protect your information, no online system is 100% secure. Please use caution when sharing sensitive information online.

Your Privacy Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt out of marketing communications
• Request a copy of your data in a portable format

To exercise these rights, contact us at privacy@pennspineandrehab.com.

Cookies and Tracking

We use cookies and similar technologies to understand how visitors use our site and to improve the experience. You can control cookies through your browser settings, though some features may not work properly if cookies are disabled.

Links to Other Websites

Our site includes links to treatment facilities and other resources. We are not responsible for the privacy practices of these external sites. We recommend reviewing their privacy policies before sharing personal information.

Children's Privacy

Our website is intended for adults. We do not knowingly collect information from anyone under 18 years of age. If we learn that we have collected information from a minor, we will delete it promptly.

California Residents

If you live in California, you have additional rights under the CCPA:

• Know what personal information we collect and why
• Request deletion of your personal information
• Opt out of data sales (we do not sell personal information)
• Non-discrimination for exercising your rights

Policy Updates

We may update this policy from time to time. When we make changes, we'll update the date at the top of this page. Continued use of our site after changes means you accept the updated policy.

Contact Us

Questions about this privacy policy? We're here to help: